Customers' Feedback

Well packaged, delivered in good time. The added snacks were a nice inclusion.

by A / Male
Jan. 29, 2026 / United Kingdom

Fast, clear communication, tasty japanese snacks & fortune slips brought back memories from our recent trip to Japan!

by G / Male
Jan. 23, 2026 / Qatar

by D.A. / Female
Jan. 17, 2026 / Canada

Always just perfect

by K.S. / Male
Jan. 16, 2026 / Switzerland

I can't anything but it was great. You did great to inform me all the update on my packages location. Great delivery time.

by M.G. / Male
Jan. 15, 2026 / United States

Excellent

by J.B. / Male
Jan. 14, 2026 / Belgium

I was a bit worried at first, but the product was great and it was overall an experience I would recommend.

by A / Female
Jan. 4, 2026 / United States

Perfectly packaged

by S / Male
Jan. 1, 2026 / Belgium

Truly top-level brilliant service! Excellent communications, timely dispatch and postage, and great aftercare. I am very impressed with the whole ordering experience and I will definitely look to use again for future scale model orders. Extremely satisfied. Thank you very much!

by M / Male
Dec. 28, 2025 / United Kingdom

After searching for months on different websites and apps around the world, one day the Mercedes Benz kit I was looking for showed up through a link in my wishlist at Scalemates. Ordering was easy, safe payment with PayPal, perfect wrapping of the kit which looks brand new on arrival (even though released 25 years ago). The box even included a couple of small gifts with Japanese sweets. I will definitely order more from one of your stores if anything on my wishlist shows up. It's safe to recommend your service!

by Y.N. / Male
Dec. 27, 2025 / Norway

by A.W. / Male
Dec. 25, 2025 / United Kingdom

Wonderful experience! I appreciate the email communication and the item was packed expertly. You clearly take great pride in your work!

by W.F. / Male
Dec. 24, 2025 / United States

They're the best!

by V.D. / Male
Dec. 22, 2025 / Romania

by M / Male
Dec. 20, 2025 / Italy

They're the best! A prompt and fast shipping, the products arrived safe and sound! Not only that, but i needed some spare parts wich i didn't have, and they helped me with it! They are the best when it comes to products and customer services. I highly recommend them!

by V.D. / Male
Dec. 20, 2025 / Romania

Personalised, professional and friendly service.
Excellent availability of models, even rare ones.
The shipment was well packaged and arrived intact.
The wait was a little long, but quite reasonable considering the distance between Japan and Switzerland...
I will definitely continue to shop with this company.

by G / Male
Dec. 20, 2025 / Switzerland

Wonderful range and good price. Shipping is fast and free ( love that ) Great packaging always arrives safe and sound.

by B.M. / Male
Dec. 17, 2025 / Australia

I have found Plastic Model Republic a great place to find rare/discontinued kits at a reasonable price including postage. All kits have arrived promptly and in great condition due to the excellent wrapping and boxes. I find the-after sales service offered by the people at PMR to be the highest of any retailer. I thoroughly recommend anyone to use them and smile :-)

by R / Male
Dec. 14, 2025 / United Kingdom

by R.B. / Male
Dec. 12, 2025 / United States

It was very good. Shipping took a while but that is to be expected since it came from the other side of the world. The added sweets were a nice touch and they were rather enjoyable.

by R.M. / Male
Dec. 7, 2025 / United Kingdom

Great customer service, very responsive and kind. Great follow up and thoughtful chocolate gift with item. Item well packaged / carefully. Free shipping is greatly appreciated.

by M.S. / Male
Dec. 5, 2025 / Canada

Amazing quality of service. Packaging was great, and dispatch was timely. Received package with all items and free shipping accurately with tracking within two weeks.

by A.D. / Male
Dec. 2, 2025 / United Arab Emirates

Very good.

by A.D. / Male
Nov. 28, 2025 / Brazil

Perfect. Great products, cheap prices, free shipping with tracking, mint quality, panzer packing

by R / Male
Nov. 27, 2025 / Switzerland

Service was great, but the shipping company crushed half the box.

by T.P. / Male
Nov. 26, 2025 / United States

Very professional, fast shipping, great people.

by G.G. / Male
Nov. 20, 2025 / United States

Everything were excellent,from the moment i order to the moment I received my parcel! Very, very professional!!!

by V.T. / Male
Nov. 17, 2025 / Greece

The service was great and the products were shipped without any issues. Though I do wish I was able to buy the other model kit before it was discontinued, but over all it was great.

by R.S. / Male
Nov. 15, 2025 / United States

Very quickly posted and exceptionally well packaged. The parcel arrived in 4 days and in great condition. The Apple Pie KitKat was an added bonus and much appreciated 😎

by B.M. / Male
Nov. 8, 2025 / Australia

Outstanding service. Quality product, exactly as described, and excellent value. Item arrived in plenty of time, well packaged and presented. All backed up by first class customer service: professional, polite, informative and timely.

by A.G. / Male
Nov. 8, 2025 / United Kingdom

The shopping experience and customer service was fantastic. I appreciate the way they conduct business and would gladly deal with them again.

by J.H. / Male
Nov. 6, 2025 / United States

A very pleasant experience.

by S / Male
Nov. 4, 2025 / Belgium

Timely shipping at no charge with no border issues. What could be better. Wonderful packaging with extra treats. Will be ordering again.

by J.W. / Male
Oct. 22, 2025 / Canada

My order was delivered promptly & was as described. The packaging was excellent. I am v pleased with the customer service.

by A.A. / Male
Oct. 20, 2025 / United Kingdom

The shipment arrived complete and undamaged. I am very satisfied.

by J.K. / Male
Oct. 10, 2025 / Czech Republic

Packaged well protected for shipping the model and quick delivery

by J.R. / Male
Oct. 9, 2025 / United Kingdom

Always customer satisfaction oriented!

by P / Male
Sept. 27, 2025 / France

Model plane arrived in well packaged box. Also enjoyed candy treats

by D.K. / Male
Sept. 20, 2025 / United States

Timely shipping and great packaging

by F / Male
Sept. 19, 2025 / United Arab Emirates

Everything was good. I very much appreciated the bonus snack gift

by K / Other
Sept. 14, 2025 / Canada

Great communication about the current delivery status

by F / Male
Sept. 13, 2025 / Germany

Quickly. Model well packaged. Arrived in good condition.

by P / Male
Sept. 5, 2025 / France

I have made a couple of orders from here and they have all arrived in top condition and well packaged for the journey. The free postage is a nice feature! Postage itself is surprisingly fast and comes with tracking. In case of trouble, customer service is also excellent. Very polite, helpful and quick to answer. This is a trustworthy store with excellent service overall. It has become my favoured place to shop! Highly recommended!

by J.L. / Male
Sept. 5, 2025 / Finland

This is a perfect website for me it has lot's of kit's that I'm looking for and the website is easy to use

by S.H. / Male
Sept. 4, 2025 / United Kingdom

Great!!

by J.C. / Male
Aug. 21, 2025 / United States

Excellent pricing, no cost, quick and safe delivery. I will surely come back.

by H / Male
Aug. 8, 2025 / Poland

Thank you for the gift

by M / Male
Aug. 2, 2025 / Greece

The site is easy to use, good communication and the prices are competitive.

by M.L. / Male
July 31, 2025 / Canada

Fast service. Quick postage and very good packaging on the bought items!

by J.L. / Male
July 28, 2025 / Finland

Excellent

by M.A.M. / Male
July 25, 2025 / Spain

Customers' Feedback ( 142 valued customers )